Exchange and Returns

EXCHANGES + RETURNS

 All merchandise must be in perfect sellable condition, unused, cleaned and in original packaging. 

Return and exchange requests must be made within 7 days of receiving the order or in-store purchase.

All requests are subject to approval from PL Customer Support. Packages received without approval will be returned to the sender.

Approved returns must be shipped within 7 days and a tracking number must be provided or approval will be void. Shipping charges are non refundable. Sender is responsible for return shipping costs.

Silver, Brass, and Gold Plated items- are eligible for a one-time exchange or refund. 

Fine, Demi-Fine, and Piercing Collection (18k Gold, 14k Gold, 10k Gold pieces) are eligible for a one-time exchange only. 

Approved refunds will be made in the form of the original payment.

If the value of exchange is less than the item purchased amount, a Store Credit will be issued.

Store credits expire 4 months from date issued.

We do not offer price adjustments on prior purchases.

 

FINAL SALE

At this time the following items are not eligible for exchange or refund:

  • customized pieces
  • deposits for custom work
  • exchanged items or Store Credit purchases
  • gift cards
  • international orders
  • Items purchased during Promotional events & Sales
  • Items purchased with a discount code of 20% or more
  • Jewelry used in piercing services
  • One-of-a-kind items
  • Service fees and shipping charges
  • Special orders

REQUESTS

For all returns or exchanges (online or in-store) please make requests to customersupport@pamelalove.com 

Please include Contact Info, Order # or Full Name of Purchaser, and a brief description of the reason for the request. 

We reserve the right to deny any unreasonable returns or exchanges, such as items that have been worn, damaged, or altered.

If the product was not bought in the Pamela Love store or website please refer to the third party vendor for their return and exchange policy, as we are not responsible.

REPAIR POLICY

Purchased From Pamela Love

We offer a sixty day limited warranty for all our pieces. For any issues within that time frame, please fill out our Contact Form here. Please include Contact Info, Order # or Full Name of Purchaser with Date of Purchase and you will receive a repair quote or solution from our PL Customer Service Team within 3-5 business days.

We reserve the right to deny unreasonable repair requests.

Purchased From Another Stockist

Items purchased from other retailers: Please contact the stockist that you originally purchased the piece from. Unfortunately, we are unable to accommodate repair requests for items purchased from other retailers.