Our office operates Monday - Friday, 9 AM to 6 PM EST. Please allow 1-2 business days for us to respond. Kindly note this time may be extended during busy periods around events, holiday closures, and sales.

Before emailing, you can find detailed guidance for Exchanges & ReturnsJewelry CareOrder Processing & Shipping, and Repairs.

 

Press & Wholesale Inquiries

[email protected] 

Custom Orders

Ceremonial Inquiries

Order Concerns

Lost or damaged package claims, return or repair requests
Please visit our customer care portal.

For any other inquiries

[email protected]