Onyx Cross

RINGS

DIY measure your fingers at home by following these steps:

1. Cut a strip of paper that will wrap around the circumference of your finger 
2. Wrap the paper around your finger, make sure it's nice and comfortably tight and mark the spot where it meets
3. Measure the distance with a ruler (in mm); this will be your finger's circumference

Size Chart

PIERCING 

*All of our piercings have a 19 gauge (0.95mm) which makes them suitable to be pierced with for various piercings. This gauge size also allows for comfortable wear all day long.

Threaded Studs:

Length of the back post (with a signature Pamela Love heart) will depend on the thickness of ear or body part where piercing will be worn. 

A 5.5mm back post will fit a healed thin helix, a forward helix, a thin tragus, anti-tragus, or an earlobe of average thickness.

A 6.5mm back post will safely fit a helix of average thickness, the tragus, the rook, conch or thicker earlobes and the nose. In certain cases, this length of post can also be used to be pierced with.  If you are planning on getting pierced with our jewelry, please consult your piercer to see if an 6.5mm post is the right length for your desired placement.

An 8mm back post will often be the size to get pierced with (due to swelling). This will depend on the part of the lobe that is pierced. 

*The post length does not include the heart backing. 

View our piercing terminology guide and closure systems here., opens in a new tab

Clickers & Huggies:

A clicker is a hoop with a front facing stone or motif. 

A huggie is a hoop with a downward facing stone or motif. 

6mm Huggies and Clickers: The smallest hoop size. Most suitable for the tragus, helix, septum, daith, and the thin part of the lobe. 

8mm Huggies and Clickers: The medium hoop size. Suitable for most piercings from the lobe, to the helix and daith. 

11mm Clickers: The largest hoop size in the piercing collection. Perfect anywhere from the daith to the conch. 

*The sizing measurements correspond with the inner diameters of each ring.  

We offer a sixty day limited warranty on Pamela Love 14k Demi-Fine & Piercing, and 18k & Platinum Fine Collections purchased in store or online. We do not offer repairs on Pamela Love Brass, Silver and 14k plated Fashion Collection, or items from other retailers. 
Items within warranty will be repaired or replaced if the item is found to have a production defect.
Items outside of the warranty that can be repaired will be subject to a repair fee based on the extent of the work and materials necessary. We do not offer replacements for items outside of the warranty period. We cannot guarantee repair is possible for all damages. 

Exclusions apply to:

• Accidents
• Brass, silver and 14K plated items
• Improper handling
• Inappropriate use
• International orders
• Lack of care
• Lost Items
• Modified items
• Negligence
• Normal wear and tear

Purchased From Another Stockist
Please contact the retailer that you purchased the item from regarding their policies.

JEWELRY CARE
For general information regarding cleaning, storage and upkeep please go HERE. 

PROCEDURE
No product will be accepted in our shop or online without prior authorization.

To initiate a repair inquiry, please reach out to customersupport@pamelalove.com

Once your item is reviewed by our team we will contact you with options for repair, or replacement. 
If a repair fee is applied to your item, an estimated invoice will need to be completed before accepting the damaged item. Please note the invoice is an estimate only and an additional fee may be added once evaluated in person. Payment must be completed before release of the item.

We reserve the right to deny any repair request.

Order Processing

Please allow 1-3 business days for your order to be processed and shipped. 

All orders placed Friday will be processed the following Monday, this includes Next Day and International Priority Shipments. 

Holiday Shipping: we guarantee to send out your gifts by cut-off, but can't be responsible if the carrier suffers delays.

Cancellations & Changes

We are unable to cancel or change items once an order has been submitted. Once the order is shipped, we are not able to change the address provided during checkout.

Damaged, Lost, or Stolen Orders

If you added REDO Package Protection at checkout, please visit our Customer Care Portal for quick assistance with “in-transit” related issues.
If Package Protection was not selected at checkout, please note, we are not responsible for damaged, lost or stolen packages.

Domestic Shipping

All domestic shipments will require a signature upon delivery if the value of the contents is $500 or more.
PO BOXES: Please note we are unable to ship to PO Boxes. We are not responsible for delays incurred by the shipper. 

Shipping Methods:

Next Day: Expected Delivery 1-2 days

Second Day Expected Delivery: 2-3 business days

Ground Expected Delivery: 3 - 7 business days 

International Shipping