Identity Earrings

We offer a sixty day limited warranty on Pamela Love 14k Demi-Fine & Piercing, and 18k & Platinum Fine Collections purchased in store or online. We do not offer repairs on Pamela Love Brass, Silver and 14k plated Fashion Collection, or items from other retailers. 
Items within warranty will be repaired or replaced if the item is found to have a production defect.
Items outside of the warranty that can be repaired will be subject to a repair fee based on the extent of the work and materials necessary. We do not offer replacements for items outside of the warranty period. We cannot guarantee repair is possible for all damages. 

Exclusions apply to:

• Accidents
• Brass, silver and 14K plated items
• Improper handling
• Inappropriate use
• International orders
• Lack of care
• Lost Items
• Modified items
• Negligience
• Normal wear and tear

Purchased From Another Stockist
Please contact the retailer that you purchased the item from regarding their policies.

JEWELRY CARE
For general information regarding cleaning, storage and upkeep please go HERE. 

PROCEDURE
No product will be accepted in our shop or online without prior authorization.

To initiate a repair inquiry please email [email protected] with your full contact info & order # along with a brief description of the damage and 2-3 clear, close up photos.

Once your item is reviewed by our team we will contact you with options for repair, or replacement. 
If a repair fee is applied to your item, an estimated invoice will need to be completed before accepting the damaged item. Please note the invoice is an estimate only and an additional fee may be added once evaluated in person. Payment must be completed before release of the item.

We reserve the right to deny any repair request.

Order Processing

Please allow 1-2 business days for your order to be processed and shipped. 

All orders placed Friday will be processed the following Monday, this includes Next Day and International Priority Shipments. 

Holiday Shipping: we guarantee to send out your gifts by cut-off, but can't be responsible if the carrier suffers delays.

Cancellations & Changes

We are unable to cancel or change items once an order has been submitted. Once the order is shipped, we are not able to change the address provided during checkout.

Damaged, Lost, or Stolen Orders

If you added REDO Package Protection at checkout, please visit our Customer Care Portal for quick assistance with “in-transit” related issues.
If Package Protection was not selected at checkout, please note, we are not responsible for damaged, lost or stolen packages.

Domestic Shipping

All domestic shipments will require a signature upon delivery if the value of the contents is $500 or more.
PO BOXES: Please note we are unable to ship to PO Boxes. We are not responsible for delays incurred by the shipper. 

Shipping Methods:

Next Day: Expected Delivery 1-2 days

Second Day Expected Delivery: 2-3 business days

Ground Expected Delivery: 3 - 7 business days 

International Shipping