Exchange and Returns
* Please note: items purchased using a discount code equal to or higher than 15% are final sale and cannot be returned or exchanged.
*Store credit will expire 4 months from the date issued.
*Gift cards will expire one-year from the date of purchase.
RETURNS/EXCHANGES
- Silver, brass, and gold plated items (Fashion Collection) are eligible for refunds upon return request.
- All 18k Gold, 14k Gold, 10k Gold pieces (Fine Collection, Demi-Fine Collection, Piercing Collection) are eligible for exchange only.
Return and exchange requests for all items must be made within 14 days of delivery, and are subject to approval.
Please reach out to customersupport@pamelalove.com to initiate an exchange or return request. Once the request is approved, the original item(s) must be sent back within 10 days, otherwise the return or exchange is no longer eligible.
We do not offer price adjustments on prior purchases.
Return shipping is free of charge for orders with a value greater than $500.
We reserve the right to deny any unreasonable returns or exchanges, such as on items that have been worn, damaged, or altered. Shipping charges are non-refundable.
FINAL SALE
At this time, international orders, jewelry used to pierce with, piercing threaded backs (additional units), items purchased as an exchange or with store credit, customized pieces (including custom ring sizing), One-of-a-Kind, special orders, deposits for custom work, gift cards, and service fees. Items purchased during promotional sales or with a discount code equal to or greater than 15% are final sale and non-refundable (exchanges are available upon approval).