Please e-mail firstname.lastname@example.org for all returns and exchanges to receive a Return Authorization number, with the subject of your e-mail as Return or Exchange with your order number.
Please note that all returns or exchanges sent to Pamela Love without a Return Authorization number will be shipped back to the sender.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
How long do I have to return or exchange an item?
We accept returns or exchanges for unworn jewelry within 10 days of delivery.
How can I exchange an item?
If you are interested in exchanging an item, please return the original item purchased, and you will be issued a refund minus the shipping charge. You can then place a new order or a secure invoice can be e-mailed to you. We do not cover the shipping cost for domestic and international exchanges.
Can I drop off an item in person for a return or exchange?
Sorry, we are not accepting drop-offs for any returns or exchanges at this time.
How long does it take to receive my refund?
All refunds will be processed minus the shipping charge within 1-3 days of receipt at our studio. We do not pay for returns to be shipped back to Pamela Love.
What items are non refundable?
All items marked final sale, items on markdown, 10k gold pieces, pre-orders, customized pieces, items purchased during special promotional events, the By Our Friends Collection, or seasonal sales cannot be returned.
Can I return an item from the Pamela Love Fine Collection?
All 10k, 18k, and platinum pieces may be returned for store credit. No refunds are eligible for fine jewelry.