* Please note: items purchased using a discount code higher than 10% are final sale and cannot be returned or exchanged.

Return Policy

For all return requests, please fill out Contact Form here. Please include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the return or exchange request. 

Returns must be authorized by PL Customer Service Team and will take approximately 5 business days to be approved. Authorized returns must be sent within 7 days of approval along with a tracking number, otherwise the return will no longer be authorized. Packages without prior authorization from PL Customer Service Team will be returned to sender. Shipping charges are non-refundable. Sender is responsible for return shipping costs.


SILVER, BRASS AND GOLD PLATED ITEMS: Request must be made within 7 days of delivery
FINE + DEMI-FINE + PIERCING ITEMS: All 18k gold, 14k gold and 10k gold items are non-refundable. Exchanges are allowed upon approval. Exchange requests must be made within 7 days of delivery.

Exchange Policy

For all exchange requests, please fill out Contact Form here. Please include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the return or exchange request. 

Exchanges must be authorized by PL Customer Service Team. Packages without prior authorization from PL Customer Service Team will be returned to sender. Sender is responsible for exchange shipping costs.

If the exchanged item(s) are of lesser value than the original purchase, the remaining balance will be applied as store credit. If exchanged item(s) are of higher value than the original purchase, than the customer will receive an electronic invoice for difference.

SILVER, BRASS AND GOLD PLATED ITEMS: Request must be made within 7 days of delivery
FINE/DEMI-FINE ITEMS: Request must be made within 24 hours of delivery

We reserve the right to deny unreasonable returns and exchanges.

Final Sale Policy

International shipments (sender is responsible for duties and shipping), items on markdown, items purchased as an exchange or with store credit, preorders, customized pieces including ring sizes, special orders, deposits on custom work, and items purchased during promotional events or seasonal sales such as Black Friday or sample sales, and items purchased using a discount code of more than 10% off ARE FINAL SALE AND CANNOT BE RETURNED.