Return Policy

For all return requests, please fill out Contact Form here. Please include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the return or exchange request. 

Returns must be authorized by PL Customer Service Team. Packages without prior authorization from PL Customer Service Team will be returned to sender. Sender is responsible for return shipping costs.

SILVER, BRASS AND GOLD PLATED ITEMS: Request must be made within 7 days of delivery
FINE/DEMI-FINE ITEMS: Request must be made within 24 hours of delivery

Exchange Policy

For all exchange requests, please fill out Contact Form here. Please include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the return or exchange request. 

Exchanges must be authorized by PL Customer Service Team. Packages without prior authorization from PL Customer Service Team will be returned to sender. Sender is responsible for exchange shipping costs.

If the exchanged item(s) are of lesser value than the original purchase, the remaining balance will be applied as store credit. If exchanged item(s) are of higher value than the original purchase, than the customer will receive an electronic invoice for difference.

SILVER, BRASS AND GOLD PLATED ITEMS: Request must be made within 7 days of delivery
FINE/DEMI-FINE ITEMS: Request must be made within 24 hours of delivery

We reserve the right to deny unreasonable returns and exchanges.

Final Sale Policy

International shipments (sender is responsible for duties and shipping), items on markdown, items purchased as an exchange or with store credit, preorders, customized pieces including ring sizes, special orders, deposits on custom work, and items purchased during promotional events or seasonal sales such as Black Friday or sample sales, and items purchased using a discount code of more than 10% off ARE FINAL SALE AND CANNOT BE RETURNED.