Cross Cluster Stud

RINGS

DIY measure your fingers at home by following these steps:

1. Cut a strip of paper that will wrap around the circumference of your finger 
2. Wrap the paper around your finger, make sure it's nice and comfortably tight and mark the spot where it meets
3. Measure the distance with a ruler (in mm); this will be your finger's circumference

Size Chart

PIERCING 

*All of our piercings have a 19 gauge (0.95mm) which makes them suitable to be pierced with for various piercings. This gauge size also allows for comfortable wear all day long.

Threaded Studs:

Length of the back post (with a signature Pamela Love heart) will depend on the thickness of ear or body part where piercing will be worn. 

A 5.5mm back post will fit a healed thin helix, a forward helix, a thin tragus, anti-tragus, or an earlobe of average thickness.

A 6.5mm back post will safely fit a helix of average thickness, the tragus, the rook, conch or thicker earlobes and the nose. In certain cases, this length of post can also be used to be pierced with.  If you are planning on getting pierced with our jewelry, please consult your piercer to see if an 6.5mm post is the right length for your desired placement.

An 8mm back post will often be the size to get pierced with (due to swelling). This will depend on the part of the lobe that is pierced. 

*The post length does not include the heart backing. 

View our piercing terminology guide and closure systems here.

Clickers & Huggies:

A clicker is a hoop with a front facing stone or motif. 

A huggie is a hoop with a downward facing stone or motif. 

6mm Huggies and Clickers: The smallest hoop size. Most suitable for the tragus, helix, septum, daith, and the thin part of the lobe. 

8mm Huggies and Clickers: The medium hoop size. Suitable for most piercings from the lobe, to the helix and daith. 

11mm Clickers: The largest hoop size in the piercing collection. Perfect anywhere from the daith to the conch. 

*The sizing measurements correspond with the inner diameters of each ring.  

Exchange and Returns

* We are not able to void orders during processing time.

** All Sale items are final sale.

*** Welcome discount cannot be combined with Black Friday sale. Due to high volume during Black Friday sale, we may experience delay in processing and shipping times. We apologize for the inconvenience.

EXCHANGES + RETURNS

All merchandise must be in perfect sellable condition, unused, cleaned, and in original packaging.

Return and exchange requests must be made within 15 days of receiving the order or in-store purchase.

All requests are subject to approval from PL Customer Support. Packages received without approval will be returned to the sender.

Approved returns must be shipped within 15 days and a tracking number must be provided, or approval will be void. Shipping charges are non-refundable. Sender is responsible for return shipping costs.

• Silver, Brass, and Gold Plated items: are eligible for a one-time exchange or refund.
• Fine, Demi-Fine, and Piercing Collection (18k Gold, 14k Gold, 10k Gold pieces): are eligible for a one-time exchange only.

Approved refunds will be made in the form of the original payment.

If the value of the exchange is less than the item purchased amount, a Store Credit will be issued.

Store credits expire 4 months from the date issued.

We do not offer price adjustments on prior purchases.

Welcome discount not applicable to custom orders.

FINAL SALE

At this time, the following items are not eligible for exchange or refund:

• Customized pieces
• Deposits for custom work
• Exchanged items or Store Credit purchases
• Gift cards
• International orders
• Items purchased during Promotional events & Sales
• Items purchased with a discount code of 20% or more
• Jewelry used in piercing services
• One-of-a-kind items
• Service fees and shipping charges
• Special orders

REQUESTS

For all returns or exchanges (online or in-store), please make requests to customersupport@pamelalove.com.

Please include:

• Contact Info
• Order # or Full Name of Purchaser
• A brief description of the reason for the request

We reserve the right to deny any unreasonable returns or exchanges, such as items that have been worn, damaged, or altered.

If the product was not bought in the Pamela Love store or website, please refer to the third-party vendor for their return and exchange policy, as we are not responsible.

REPAIR POLICY

Purchased From Pamela Love

We offer a sixty-day limited warranty on Pamela Love 14k Demi-Fine & Piercing, and 18k Fine Collections. To initiate a repair inquiry, please email customersupport@pamelalove.com with your full contact info & order # along with a brief description of the damage and 2-3 clear photos.

A repair fee will be applied to items outside of the warranty period and damages due to mishandling.

Please note: Warranty does not cover accidents, lost items, normal wear and tear, or any modifications that were made outside of Pamela Love. We do not offer repairs on Pamela Love Fashion Collections or Pamela Love items purchased from third-party retailers, including pop-up events.

Purchased From Another Stockist

Items purchased from other retailers: Please contact the stockist that you originally purchased the piece from. Unfortunately, we are unable to accommodate repair requests for items purchased from other retailers.

Order Processing

Please allow 3-5 days for your order to process and ship, unless otherwise noted. Orders are processed and shipped Monday through Thursday from 9:00 am to 3: 00 pm and Friday from 9:00 am to 1:00 pm. All orders placed after 1:00 pm EST on Friday will be processed the following Monday, this includes Next Day and International Priority Shipments. Once shipped, we are not responsible for items that are lost or stolen in the mail. If you have any questions or concerns, please contact customersupport@pamelalove.com.

Only one discount can be applied per order at checkout. 

Please note that once an order is placed we are unable to make any changes or cancellations.

Domestic Shipping

Please allow 3-5 business days for your Ground order to be processed and shipped. Free ground shipping for all orders. All domestic shipments will require a signature upon delivery if the value of the contents are $500 or more.

We are NOT able to ship to PO BOXES. Please note that if an order is placed with a PO BOX as the shipping address, we will kindly ask you to provide an alternate shipping address.

Shipping Methods:

Next Day: Expected Delivery 1-2 days

Second Day Expected Delivery: 2-3 business days

Ground Expected Delivery from NYC: 3 - 7 business days 

International Shipping

Messenger Service

Unfortunately, at this time we are unable to accommodate customer pickups. If you would like your order hand-delivered, we can arrange a messenger service for an additional fee based on location. For all messenger service requests, please email us at customersupport@pamelalove.com. Please include Contact Info, Order # and desired Drop-Off location.